Ordering - Payment - Shipping - Returns

Ordering

Orders are normally placed through the online partner portal unless another method is specifically approved by PDL.

• Published price lists and portal information are maintained to the best of our ability, but pricing, availability, product status, and specifications may change without notice.
• Current portal pricing, availability, and product status at the time an order is processed and released control. Submission of an order does not by itself guarantee acceptance, availability, or immediate release for fulfillment.
• Some products, quantities, or categories may be limited by partner designation, availability, supplier status, or specific program approval.
• Items are subject to prior sale. If an item is found to be unavailable or materially different from what was expected when the order is reviewed or packed, PDL will contact the partner and confirm how to proceed.
• If a website, portal, or pricing error affects an order, PDL may contact the partner before proceeding so the order can be corrected, revised, or cancelled as appropriate.
• If an order needs to be changed or cancelled, contact us promptly. Once an order has been packed, released, or shipped, changes may not be possible.

Payment

Full payment is required before an order is released for dispatch. Credit terms are not available to the authorized partner network.

• ACH, Zelle, and bank wire are the preferred payment methods and do not incur a merchant processing fee.
• Payments made during checkout using Apple Pay, Google Pay, PayPal, credit card, or pinless debit card incur a 2.9% merchant processing fee.
• Money orders and company checks are accepted only on order totals exceeding $100. Orders paid by check or money order are released only after funds are received and cleared.
• Different payment methods may involve different processing times, steps, or costs. Manual payment methods such as ACH, wire transfer, check, or money order require confirmation of funds before order release.
• Current payment instructions for preferred payment methods are provided on the Remittance Advice page.
• Fraud Prevention Notice: This website's Remittance Advice page is the authoritative source for current remittance details. Do not send funds based on remittance instructions provided from any other source unless independently verified with PDL using known contact information from our About page.
• If a pricing, billing, or payment issue affects an order, PDL may contact the partner before proceeding. If a change results in a balance due, the order is not released until the additional amount is paid.
• Unpaid orders are cancelled and returned to stock after ten business days.
• Partners are responsible for providing accurate payment information, ensuring funds are available, and completing any required payment steps promptly. Delays in payment or incomplete payment instructions may delay or cancel order processing.
• Certain orders may be subject to additional payment restrictions, verification, or manual review before release. PDL may cancel orders that cannot be processed, confirmed, or funded within a reasonable time.

Shipping

Shipping cost varies based on destination, package size, weight, and carrier service level. The easiest way to determine exact shipping cost and available delivery options is to add products to the cart and view the cart page, which shows the available shipping choices and pricing for the order.

• PDL serves the United States, US territories, and selected international destinations in the Americas. Exact shipping options and pricing depend on destination, order contents, and service level selected.
• Paid shipping orders that are in stock and paid in full are typically dispatched within one business day. Most other orders are usually dispatched within one or two business days, depending on payment method, order status, and any required review.
• Dispatch timing is generally more predictable than transit timing. Transit times shown by carriers are estimates based on best-effort service after dispatch and are not guaranteed delivery commitments.
• If PDL arranges shipment, delivery terms are DAP destination (Incoterms 2020). Under DAP, PDL is responsible for packing and transit costs to the shipping address, and ownership transfers to the purchaser upon delivery by the carrier to that address.
• PDL is responsible for delivery of the undamaged order to the shipping address provided. Partners are responsible for providing an accurate delivery address, ensuring the location is accessible and secure, collecting the shipment from the carrier, and promptly reporting any discrepancies.
• Orders shipped outside the United States remain subject to local import duties, taxes, brokerage, and other fees collected by the courier upon delivery.
• For certain countries and territories in the Americas that are not currently served by an Authorized Poseidon Distributor, PDL may be able to ship to established local dive retailers with approval from Poseidon Diving Systems HQ.
• Once an order reaches a qualifying value based on the products and destination, many orders will display a FREE Shipping option. That program is governed separately on the Free Shipping Program page.
• FREE Shipping delivery times are typically one to two weeks within the United States. Select a paid shipping option if the order is time-sensitive, requires more consistent in-transit tracking, or requires a specific carrier or service level.
• Inspect shipments promptly upon receipt and report shortages, shipping damage, or shipping errors as soon as possible. Carrier damage claims are time-sensitive, and delayed notice may limit available remedies.

Returns

Most items may be returned within 30 days if they do not meet partner expectations for an authorized Poseidon-related business use, unless a different limitation is identified in the product description, program terms, or other specific notice from PDL.

• Unused merchandise returned within 30 days of delivery is generally eligible for refund or credit to the partner account using the original form of payment where applicable.
• Items returned after 30 days, or returned in any condition other than unused and resalable, are not ordinarily eligible for refund and may be accepted only at PDL's discretion for reduced merchandise credit.
• Your order number serves as the return authorization and return reference. Include a copy of the order or invoice and a brief note describing the reason for the return or the issue needing attention.
• Although not required, contact us before sending a return whenever practical. In some cases, shortages, shipping errors, damaged items, or other concerns can be resolved without a return shipment.
• Claims involving shortages, mis-ships, shipping damage, or similar order issues should be raised within 30 days of delivery using the original order number as the reference.
• Returned merchandise should be carefully packed and shipped with tracking. For higher-value returns, insurance and full declared value are recommended to protect against loss or damage in transit.
• Return shipping charges are the sender's responsibility unless the return results from PDL error, defective merchandise, or another approved exception.
• Refunds or credits are issued after receipt and evaluation of returned merchandise. Eligibility for refund does not by itself make outbound shipping charges refundable.
• If an order originally qualified for FREE Shipping and a return reduces the order below the qualifying threshold, the refund or credit may be reduced by the original outbound shipping cost.
• PDL refunds only taxes collected by PDL. Fees collected by carriers, customs authorities, or other third parties are not refundable by PDL.

This page addresses routine operating policies only. Promotional programs and channel-specific rules are addressed separately on their respective pages.